Private referral networks · For dealers

He outsold everyone on the floor. He never took an up.

Every deal came from a past customer, or from a business standing next to somebody about to need a vehicle. No lead cost, nobody cross-shopping three stores, and they asked for him by name.

That was one man’s instinct. Six local businesses whose customers are about to need a vehicle, one seat each, chosen by you. Forty-five minutes a month.

Each of them can only feed one store. Whoever asks first keeps them.

10 minutes · No card · Your number at the end

$2.1B
Incremental annual revenue from a loyalty and share-of-customer program built for a major automotive manufacturer
One dealer
Per network. The businesses that feed you can only feed one store — and they are already being asked
45 minutes
A month. You run one short session; the platform holds the seats and logs every introduction
Why this one is first-come

Each of them can send buyers to exactly one store.

The insurance agent writing a policy on a totaled car. The body shop looking at a write-off. The realtor moving a family across town. The credit union approving a loan before anybody has picked a vehicle.

Every one of them is standing next to somebody who needs a car this month. Every one of them can realistically build that habit with one dealer — and once they have, they are not building a second.

Most of them have never been asked by anybody. The store that asks first is the one they send to for the next ten years.

Why this keeps getting harder

You are paying more every year for customers who trust you less.

Third-party leads cost more than they did, close worse than they did, and arrive already shopping three other stores on price. Meanwhile the best customer you will sell this month — the one who asks for a salesperson by name, does not grind you, and takes the F&I products — came from somebody who vouched for you. Nobody in the store is responsible for producing more of those.

01

Your best source is the one you don't manage

Every dealer knows a referred buyer closes higher and grosses better. Ask who owns that channel this quarter, with a plan and a number attached. In most stores the honest answer is nobody.

02

Your sold customers are a list, not a system

Thousands of people bought from you and were happy. They are sitting in your DMS. Nobody has ever given them a reason or a way to send you the next person, and asking outright feels like begging.

03

The businesses next to you have your buyers right now

The insurance agent writing a policy. The body shop looking at a total. The realtor moving a family across town. Each of them is standing next to a customer who is about to need a vehicle — and has no reason to think of you.

Run your own numbers

What is one more referred customer per month actually worth?

Your inputs, your gross, your close rate. No industry averages and no borrowed benchmarks — move the sliders and see your own number.

People in your DMS who bought from you and were happy.
2,000
Front-end gross plus F&I. Use your real number.
$3,200
Unmanaged this sits in low single digits. A managed program is what moves it.
6%
Referred buyers close materially higher than a third-party lead.
55%
Annual gross in play
$211,200
From 120 referrals closing at 55%.
Referrals generated120
Units sold66
Units per month5.5
Get your real number — free

This is a model, not a forecast. The assessment replaces these sliders with your actual numbers and tells you which source is leaking most.

What we actually do about it

Four places that number comes from. Three of them you can run yourself.

The assessment tells you which one is leaking hardest. The plan tells you what to do about all four. Three of them only involve people who already know you, so once you have the sequence and the templates you can run them without us — no monthly fee and no dependency.

01

Customers who bought and were happy

They are sitting in your DMS right now. Nobody has given them a reason or a way to send you the next person — and nobody has ever counted the ones who did it anyway.

02

Customers who have gone quiet

Bought three, five, eight years ago and drifted. They still speak well of you. Reactivated as a standing source rather than a once-a-year blast.

03

Service customers who have never bought a vehicle

They trust your store enough to hand you their keys. Most have never been treated as a sales relationship, and it is the same motion as an outside referral.

04

The businesses standing next to your buyer

The one you cannot build alone — because it needs businesses you do not control, a structure they will agree to, and somebody neutral holding it together.

The first three are campaigns you run. The fourth is a position you hold, and it is the only one still working for you in five years whether or not anybody keeps sending emails.

What you are actually buying is the role. You would never hire someone full time to own referrals, and you should not have to — but somebody has to design the campaigns, write the invitations, onboard each business that accepts, run the monthly session, chase the ones who go quiet, enforce the category rules, and report what it produced. That is a job. We do it from outside your store, and nobody on your floor learns a system.

It is also the only one of the four that needs us permanently — so it is the one worth explaining properly.

What actually happens

Four steps. One of them is yours.

You make the introduction, because a business you vouch for personally arrives warm and nothing we could write would replicate that. Everything else is already built.

1

We design the categories

The businesses standing next to your next buyer — insurance, body shop, realtor, lender. One seat each. You approve the list before anything is sent.

2

You send the invitations

Written for you, sent from you. Each one carries a private link to a join page built for that business and that seat.

3

They accept and onboard themselves

They claim the seat and complete their own profile. Nothing lands on a desk in your store, and nobody on your floor learns software.

4

Forty-five minutes a month

One short session to our agenda. Every introduction is logged as it is made, and the seats look after themselves.

Step 2 — what your insurance agent opens
privaire.com/join/lakeside-auto PRIVATE INVITATION Dan Kessler has reserved the insurance seat in his network. Six businesses standing next to the same customer. One seat per category, and no second of anything. Insurance reserved for you Body Shop taken Realtor taken Credit Union taken Accountant seat open Contractor taken Accept the seat No charge to you — Dan carries the network. Forty-five minutes a month. You can leave any time. You hold the only insurance seat in this network for as long as you keep it. No competitor of yours can be admitted.

Your partners never fill in a form you have to chase, and never send you a check. The seat is yours to give.

Number four, up close

Six businesses whose customers are about to need a vehicle.

One insurance agent. One body shop. One realtor. One credit union or lender. One accountant. One commercial contractor. None of them competes with you, all of them are standing next to your next buyer, and each holds the only seat in their category. You are the Anchor — the store the network is built around. You choose who is in it and you chair the forty-five minutes. We do everything else.

Yours — permanently
  • The network itself, and every business in it
  • Your customer list — never shared, aggregated or sold
  • Every membership decision, in and out
  • The referral history — who sent whom, and what it earned
Ours — every month
  • Designing the categories and building the page they join through
  • Writing every invitation, and onboarding each business that accepts
  • The agenda and the cadence that keep the session producing rather than drifting
  • Participation tracked automatically, and a seat released when it lapses

You make the introduction. That is the whole ask. A business you vouch for personally arrives warm, and nothing we could write would replicate that. Everything after it is handled — the categories, the invitations, the onboarding, the cadence, and the awkward conversations.

And the seat is exclusive while you hold it. One dealer per network. The insurance agent, the body shop and the realtor who could be sending you customers can each only do that for one store — and whoever asks them first is the one they send to.

Who is telling you this

Forty years finding revenue that was already inside the customer list.

Most of it in and around your business.

$2.1B

Incremental annual revenue from a loyalty and share-of-customer program designed and operated for a major automotive manufacturer.

Delivered at Dealers Group, prior to Shoutback.
146

Publisher clients onboarded in twelve months onto a white-label engagement platform built for national publishing groups.

Delivered at Dealers Group, prior to Shoutback.
40 yrs

Building systems that convert existing relationships into measurable new revenue — the same discipline applied to your sold customers and the businesses around you.

Two major national publishers are current Shoutback clients.
Before you ask

The questions we get from dealers.

Isn't this just a BNI chapter?
No, and the difference is structural. An open networking group asks for weekly attendance and you join whichever chapter has an opening, alongside whoever is already in it. Here you choose the businesses yourself — people you already know and are willing to vouch for — and the network is built around your own sold customers rather than around a meeting. Forty-five minutes a month instead of a breakfast every week, and we run it.
Is this another vendor asking me to bolt something onto my CRM?
No. Nothing plugs into your DMS or your CRM, and nobody on your floor has to learn software. The assessment uses numbers you already know. If you go further, the work happens outside your store — we build the network, invite the businesses, onboard them, and run the monthly session. What lands back with you is customers.
Do I have to ask my customers for referrals?
No, and we would advise against it. The program is built on recognition rather than solicitation — customers are given standing and a reason to talk about you. A salesperson asking every delivery for three names caps out fast and costs goodwill. This doesn't.
What happens if the store down the road joins first?
The network is built around your customers, so a competing store would never be inside yours. What matters is the businesses — the insurance agent, the body shop, the realtor. Each of them can realistically only feed one dealer, and once they have a relationship with one they are not building a second. That is the part that is genuinely first-come.
What does it cost?
The assessment is free. The Referral Revenue Roadmap is $1,950 one-time — the plan across all four sources, with the campaign templates and sequence, yours to run. A network is $4,950 a year, and one store pays it. The businesses you invite come in at no charge, as your guests. That is less roughly what one extra unit a month grosses you. Payable in full up front, or $950 to set it up and $495 a month on a twelve-month agreement.
What do the other businesses pay?
Nothing. You anchor the network and you carry the cost, which is what puts you at the center of it — you are the one who brought everybody in. What they pay is participation: turn up to the monthly session, bring one specific customer situation they want an introduction into, and log the introductions they receive. A business that stops taking part gets one conversation, and if nothing changes the seat goes to somebody else in that category. We have that conversation, not you.
How do I know it worked?
Every introduction is logged by the business that made it, at the moment they make it — not reconstructed from memory at delivery. A share of customers is held out of each campaign at random, and we report only the difference between the two groups. So the number you see is what would not have happened without the network, against a baseline set before anything launches.
Am I locked into a contract?
Twelve months, and that is deliberate. It takes sixty to ninety days to build the network and seat the partners before the first introductions land. Month to month lets somebody pay for the build, leave in month two, and decide it does not work before it has started — bad for you and worse for us. If you are not prepared to give it a year, do not start. The Roadmap on its own carries no commitment. Your customers and your relationships were always yours, and the list is yours on request.
What it costs

Two ways in beyond the assessment.

Referral Revenue Roadmap — $1,950
One-time · All four sources planned, with the templates and sequence · Yours to run · 14-day full refund
A network — $4,950 a year
One store anchors it · Roadmap included · The businesses you invite join at no charge
Roughly what one extra unit a month grosses you. Payable in full up front, or $950 to set it up and $495 a month on a twelve-month agreement.

Take the assessment first. It gives you your own number — your gap in dollars, from your own gross and your own customer count. If that number is small, do not buy this. Every network starts with a conversation, so nothing is bought from this page.

Take the Assessment Book a 30-Minute Call
One last thing

Ten minutes tells you what you are leaving on the table.

The assessment scores your store across the six places referral business gets lost, and gives you the number in dollars — calculated from your own gross and your own customer count. It is free, there is no card, and there is no call unless you ask for one.

Find Your Referral Gap — Free

Or book a 30-minute call if you would rather talk first.

Find Your Referral Gap — Free